Virtual Customer Service Center
Welcome to the Virtual Customer Service Center
The services provided by Bahrain Customs Affairs Virtual Customer Service Center allow customers to complete various Customs Services, without the need for their physical presence at the Ports. When the customer require support, they can do by benefiting from our virtual services, as we are always available to support them virtually and respond to their inquiries through our various channels. We welcome you all.
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# |
Support Channels |
Support provided to customers |
|---|---|---|
|
1 |
Call Center |
Responding to inquiries / following up on requests |
|
2 |
Video Call/Chat |
Responding to inquiries / following up on requests |
|
3 |
Receiving orders/providing services |
|
|
4 |
Responding to suggestions and complaints and receiving messages of thanks and praise |
|
# |
List of services provided at the center |
|---|---|
|
1 |
Request to specify the Harmonized System code for each type of goods |
|
2 |
Requesting information from the record holder or stakeholders |
|
3 |
Request to issue a replacement for lost or damaged customs documents |
|
4 |
Request a non-paper copy of the unified customs tariff |
|
5 |
Request to open an Ofoq user account |
|
6 |
Request to change the password for the Ofoq account |
|
7 |
Issuing a statement upon the request of the concerned party |
|
8 |
Examination with a fixed X-ray machine |
|
9 |
Inspecting the goods outside customs ports |
Developed Procedures Based on the Feedback
Guide to Services Provided at the Center